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Store Manager

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Brookline, MA
Job Type
Direct Hire
Jan 01, 2018
Job ID
We love eyes and we care about the people behind them.


We are the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made us a leader in vision care for over 30 years.


You’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.




The overall mission of the Store Manager is to be a leader and business owner within the marketplace and of our brand. The SMM establishes our brand as the premier destination for all vision needs within the community, gains market share, drives topline and profitability growth, delivers key performance metrics through the brand proposition ensuring flawless execution of superior customer and patient experience, establishing high standards of performance and operational excellence through exceptional high performing talent and adherence to all policies and procedures.


Major Duties & Responsibilities


  • Drive quality and improvement to meet or exceed all key performance indicators
  • Ensure the brand is known as the leading optical provider within community/market
  • Demonstrate deep understanding of retail business and the capability to transfer knowledge to superior sales and business results
  • Exhibit strong business acumen centered on continual improvement and execution of Best Practices for growth
  • Propose and execute business plans to maximize sales and profit, identify root cause of issues and address recovery opportunities
  • Lead a team through strong knowledge and skills regarding customer relations and deliver unsurpassed Customer Experiences
  • Manage store profits and expenses
  • Consistently establish clear expectations, train, coach and develop team to perform the job with excellence and accountability
  • Recruit and select high caliber, success-oriented talent and create talent pipeline for succession planning
  • Follow workforce management guidelines to optimally staff store, ensuring the right level of talent is scheduled appropriately based on the needs of the business
  • Execute visual directives to achieve a consistent company message and high standards.
  • Effectively lead Doctor of Optometry co-planning business meetings
  • Leverage insurance plans with local companies and attend local health fairs
  • Adhere to and ensure team compliance of team to Company policies and procedures
  • Perform administrative duties to include cash, payroll, inventory management, technical application, and understanding
  • Ensure all Company approved safety programs are implemented and maintained
  • Work weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met


Basic Qualifications


  • High School graduate or equivalent
  • 4+ years management/supervisory experience
  • A proven track record of delivering results and positive growth
  • Excellent business and financial acumen including operational analysis
  • Comprehensive knowledge of retail operations, processes, and policies
  • Strong basic math skills
  • Familiarity with cash register, computers and calculators
  • Must be able to communicate in English


Preferred Qualifications


  • College degree or equivalent
  • Previous experience in leadership position within retail and customer service
  • Knowledge of basic optics
  • Knowledge of current store merchandise



We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

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